Exercise 10

In an online environment, this takes the form of feedback, user reviews, and user-crafted social networks. Sites as diverse as Amazon, Flickr, MySpace, Facebook, and Wikipedia all depend on high levels of user participation to expand the value of the product. Blogs and wikis are other ways to engage customers and push fresh content to users. As we discuss about in the 5 library service areas as below:

1 ,Local studies

The local studies collections of public libraries play an important role in their 

communities. While larger state and national institutions hold historical material of 

national importance, local studies collections can provide a more detailed sense of a 

community’s past. (2010, pp. 3) believes the information collected by local 

studies collections becomes the “cultural and historical memory of the city”. 

Local studies collections will continue to be important to the communities they serve, 

so librarians need to put measures in place to ensure their collections are expanding 

and representing the full spectrum of their community (Heap & Pymm, 2009, pp. 14-

15)

2, Children’s section

The Children’s section at Leichhardt Library has a blog called Shelveit. This blog provides a lot information such as : the events in the library, what is the programs?, what they do at the library. They leave a preview and you can respond with a review. They have world book on line and you can leave a tweet, facebook, youtube, linkedin through the library.

3 ,The Youth/ Teenage

The youth/ Teenage section also have the blog or the Facebook link for the library, so they can share the idea, photos and what the favor book they just have or some ideas about the books. And also through this blog or face book they can make friend and increase the social life. Some of library also has the website database for the teenage to share the skill they really confidence or communicate window. Most of these sites you can leave a post eg. Beyond blue has an online forum. Some of the databases have a blog and are connected to tweeter, Facebook, and Pinterest.

4 ,Adult Fiction section

For my point of view, adult fiction may little use the 2.0 technologies, because most of adult like to read the book rather than use the internet (just for over 35 ages). Most of older adult not really can accept the new technical, and also they more like communicate by the phone or message.

5 ,Information/reference

The heart of Library 2.0 is user-centered change. It is a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services. It also attempts to reach new users and better serve current ones through improved customer-driven offerings. Each component by itself is a step toward better serving our users; however, it is through the combined implementation of all of these that we can reach Library 2.0. Many libraries have made encouraging advances in their electronic offerings by providing access to top-quality databases, downloadable audiobooks and music, and instant messaging reference services. Liarary 2.0 can really help customer to find the information they need and also reference.